Shipping and Returns
THE PRIVÉ PROMISE
Our goal is to offer affordable, high-quality, beautifully designed eyewear you’ll love. If for any reason you’re not totally satisfied with your purchase, you can return your frames for a full refund. Frames must be returned within 14 days of the delivery date, unworn, in the original packing, and with the original shipping invoice. Refund will be applied to your original form of payment, including PayPal. All prescription lenses and all Sale items are non-refundable.
WHEN WILL MY ORDER BE SHIPPED?
- Your order will ship within 2 business days from the order date.
WHERE DO YOU SHIP AND HOW MUCH DOES IT COST?
We currently ship to all addresses in most European Union countries (free shipping on orders above 25€, 4.99€ for orders below 25€)*, non-E.U. countries (15 €).
*Restrictions applied: Republic of Cyprus, Estonia, Greece, Lithuania, Malta, Canary Islands, Baleares, Ceuta, and Melilla (Spain).
WHAT IS YOUR RETURN PROCESS?
Just follow these simple steps for:
- Send an email to firstname.lastname@example.org with the following information:
- Order number (ie. #1012)
- Email address used with the order
- Reason for return
- Customer Service will take care of your request as soon as possible (but might take up to 24 hours) and will provide instructions via email reply
- When you received the authorization from Customer Service, please pack your item(s) in the original packaging including any documentation - make sure the package is secure and that the contents do not risk being damaged during shipping.
- Purchase your choice of postage and affix label on the outside of the package covering any previous address label.
Please allow 7-10 days to process your return and credit your original form of payment. Postage is required for return.
Sale items (if applicable)
- All items purchased at 40% off are final sale and cannot be returned or exchanged.